Privacy Policy

Website Privacy Notice

BM Plumsteel owns and operates this website and the services offered through it (the "Service"). We are responsible for collecting and otherwise processing your personal information in the Republic of South Africa.

This privacy notice sets out the personal information we may collect, how we use and safeguard it, and who we may share it with. By using the Service or giving us your personal information by any other means, you acknowledge that we will collect, transfer, use, disclose and otherwise process your personal information as described here.

What personal information do we collect?

Personal information is information that can be used to identify you or any other person or juristic entity. We collect and process information about our customers, suppliers and employees. When we collect information we will tell you which fields are required and which are optional, and what the consequence of not supplying it would be - for example, we may not be able to quote you or deliver an order.

• Name and contact details (phone number, email address, physical address)
• Billing information and billing contact details
• Order information - current orders, purchase history, invoices and tracking numbers
• Identity number and a copy of an identity document, where required
• Company details where you buy as a business (registration number, VAT number, registered address)
• Geographic or location information relevant to a site survey or delivery
• Financial information such as bank account details and credit history, where a credit facility is applied for
• Credit screening information obtained from a third party such as a credit bureau
• Information you volunteer through forms, quotes and enquiries on this website, which may include municipal billing details, electricity meter numbers and consumption figures

Content you post

If you post a review, comment, recommendation or other content through this website or through a third-party channel such as Facebook, Instagram or Google, that content may be visible to our staff and we may publish it on this website.

Where does the information come from?

We collect personal information directly from you, or from a referring party such as an existing customer who put us in touch with you. We do not buy personal information from other sources. Some technical information is collected automatically - see "Cookies" below.

Why do we collect your personal information?

• To quote you on the products and services you ask about
• To arrange and carry out a site assessment at your premises
• To supply, deliver and install what you have ordered
• To respond to your requests, enquiries and complaints
• To send service messages about your order, account or an installation
• For billing, account maintenance and record keeping
• To send marketing about our products and promotions, where you have opted in or are an existing customer

We do not sell, re-sell or distribute your personal information for resale.

How do we share your personal information?

We do not share, rent or trade your personal information with third parties for their own marketing use without your consent. Where necessary, we may share information with:

• Our own group companies, franchisees, subsidiaries and associated companies
• Tax, audit or other authorities where we are legally required to do so, or to help prevent fraud
• Professional advisers such as attorneys, auditors and accountants, and our IT support providers
• Third parties who carry out background or credit screening, order fulfilment, delivery, customer support and storage
• The contractors, installers and suppliers who price, supply and carry out the work you have asked us to quote on. We share only what they need to do that — typically your name, contact details, address and the details of the job
• Outsourced IT providers including email and messaging providers, cloud hosting, analytics and design software providers
• A potential purchaser or new owner, if our business is sold or merged

We may also release personal information where we believe in good faith that it is necessary to comply with the law, to enforce our terms, to protect our rights or the safety of any person, to maintain the security of the Service, or to respond to a court order, subpoena, search warrant or other legal process.

Marketing communications

We may contact you by email, SMS, WhatsApp or other channels to market our products and services, or for the other reasons listed above. If you no longer wish to receive marketing from us you can opt out at any time by contacting us using the details below. You may still receive non-marketing messages relating to your orders and account.

Data retention

We keep your personal information for as long as is necessary for the purposes set out in this notice, or for as long as we are legally required to keep it - for example to comply with tax law, to resolve disputes and to enforce our agreements. Usage data is generally kept for a shorter period, except where it is used to strengthen security or improve the website.

Cookies and device data

When you use this website we may record identifiers associated with your device (such as IP address), the pages you view, the links you click, your browser type and operating system, how long you spend on the site and the page that referred you. We use this aggregated information to improve the site and to create new features. A cookie is a small text file placed on your device by a website; our cookies contain no personal information and execute no code. Your browser can be set to accept, reject or warn you about cookies. We may use third-party analytics services which also set cookies to measure the performance of our campaigns and pages.

External links

This website may link to other websites operated by third parties. We do not control those sites and are not responsible for their privacy practices or their content. Please read the privacy policy of any site before giving it your personal information.

Your rights under POPIA and PAIA

If you are a South African resident, the Protection of Personal Information Act ("POPIA") and the Promotion of Access to Information Act ("PAIA") give you rights in respect of your personal information, including the right to:

• Ask whether we hold personal information about you
• Request access to the specific personal information we hold about you
• Request that we correct or delete personal information
• Object, on reasonable grounds, to our processing of your personal information
• Appeal a refusal of access

To exercise any of these rights, contact us using the details below. We will confirm your identity before we respond, usually by matching the details in your request against what we already hold, or by contacting you on a channel we have used before.

We do not knowingly collect special personal information such as religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, criminal behaviour or biometric information.

If you have a complaint about how we process your personal information, please contact us first so that we can resolve it. You may also complain to the Information Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg; inforegulator.org.za.

Changes to this notice

We may update this notice from time to time so that it stays accurate. When we make a material change we will post the revised notice here.

Contact us

If you have any question about this notice or about the Service, please use the contact details on our Get In Touch page.